Sometimes mistakes happen. If your tracking information shows that your pack has been delivered but you don't have it in your possession, we suggest to first check with your neighbors to see if your pack was accidentally delivered nearby. You can also contact USPS to get in touch with the carrier who was making the delivery. The telephone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can't be located, please reach out to us for assistance.